Visitor
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1 Message
Cancelling service
Hello!
I had chatted with a service team member via the app to initiate cancellation of service to my addresses. He said this was completed, however I haven’t received any confirmation to this via email or text.
how can I confirm that my account is indeed canceled? Additionally, what do I need to do in order to return the devices? The person I chatted with didn’t mention this. I want to ensure I am not being billed for anything going forward.
Thanks,
Ss.
CCLamont
Problem Solver
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519 Messages
2 years ago
Hey @user_ff295d I am sad to hear you've cancelled services with us. I truly hope you will give us another chance in the future. When it comes to confirmation it would be sent to the email or phone number on file used for account notifications. On my end I can make sure the order is put in place.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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