Visitor
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1 Message
Cancelling my services and final bill
Hi, I have returned all equipment to the Xfinity store to cancel my internet services. On my Xfinity app, I see that I am being charged $21.43, even though I have paid out what I have had to until Feb 9. Please let me know how I can get this removed from my balance.
XfinitySean
Official Employee
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437 Messages
10 hours ago
Hey there user_pymbza, thanks for reaching out through our community forums! Our team would be more than happy to look over your account to see what may have gone wrong. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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