Visitor

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4 Messages

Tuesday, June 2nd, 2026 4:43 PM

Cancelled Xfinity NOW services yet being charged for next month

I discontinued my NOW services on May 12, 2026 and received a cancellation confirmation email the next day. However, I was just charged for June via autopay. And I have proof of both mails - 1) Cancellation of services 2) Yet being charged for that service for next month I.e. June 
When I log into my regular Xfinity account, it shows no active service and no chosen payment method shown. I guess my credit card details are stored and used even after I cancelled my services. I have already spent hours being transferred in circles between agents who claim they cannot help with NOW accounts.
Xfinity NOW customer service: What are you going to do to resolve this erroneous charge, and when will my refund be processed?

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Official Employee

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1.2K Messages

13 hours ago

Hello @user_371ye6, thank you for taking the time to leave a post. Sorry to hear about your experience with disconnecting your NOW services. That would be frustrating, especially after receiving confirmation that everything had already been taken care of. I completely understand how concerning it must be to still see charges after that. Due to limitations with NOW Internet, support is handled directly through the NOW portal.  Before cancelling your NOW services did you turn off the auto-pay also?

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