Visitor
•
1 Message
Cancelled services
Received an email that my service has been disconnected due to lack of payment. This cannot be true since I am auto pay. Need to speak with a live agent.
Visitor
•
1 Message
Received an email that my service has been disconnected due to lack of payment. This cannot be true since I am auto pay. Need to speak with a live agent.
XfinityJohnG
Official Employee
•
1.9K Messages
2 days ago
Thank you for reaching out here @user_l4ve2t. I will be happy to check on that email to see if that was legitimate for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0