Cancelled service still being billed

user_cow, hello there and thanks for reaching out regarding your concern. I want to apologize about your experience. I know how frustrating that can be. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions.