Visitor
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1 Message
Cancelled Service on August 28 2026 but Received a New Bill for Sep 6 - Oct 5 2026. Please Help!!!
I cancelled my Xfinity service on August 28, 2026, but I have now received a new bill for the next billing period.
Could someone from Xfinity Support please help me with this?
Please review my account, confirm that the cancellation was processed correctly, and remove this new bill from my account. I should not be charged for service after my cancellation date.
I also have proof from an Xfinity chat with an agent confirming that my service was cancelled on August 28.
I can provide all account details, the chat transcript, and any other information needed via DM.
XfinityJeffB
Official Employee
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596 Messages
28 minutes ago
Hello user_3scqym, we can absolutely assist you and we are happy to do so.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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