2 Messages
Cancelled Service Months Ago but Still Receiving Bill
I cancelled my Xfinity service back in June 2024 but today, I received an email saying that there was a billing issue and that I am supposedly "past due" several hundred dollars. I do not even have any Xfinity equipment at my house anymore so I do not understand why I am being billed for a cancelled account. I checked my account and it does not say I owe anything but I just want to make sure that these late payment emails are either a mistake or spam.
XfinityAmira
Official Employee
•
4.1K Messages
2 days ago
Hi vfp! Thanks for visiting our Xfinity Forum. Although you're no longer a customer with us, we very much appreciate the time you were. We certainly want to get this billing concern all sorted out for you, and my team is here to help. To further look into this for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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