Visitor
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2 Messages
Cancelled Service in December at Oak Brook Office - Sent to Collections After
I cancelled my service with you in December of 2025 through the Oak Brook location and dropped off all equipment.
My account was sent to collections for $120 even though I made my final payments at the Oak Brook location.
I even had an additional auto payment taken out in January for the service I had already cancelled.
XfinityNatalie
Official Employee
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941 Messages
12 hours ago
Greetings, user_4ysppg! Thanks for reaching out with your billing concerns after your cancellation. I understand it is important to ensure you have peace of mind after cancelling your account without any worries of a remaining balance being sent to collections. By chance, did you receive a collections letter or notice in an email where you can contact your local collection's office to check if they cleared the balance you paid off?
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