Visitor
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1 Message
Cancelled service in Dec and was still billed in Jan
I called on the phone to cancel my Xfinity service in December and come January I was billed again. I called back and they said for some reason the cancellation did not go through and that they would cancel it this time and that I would receive a refund. Weeks later I still have not received a refund and my service still has not been cancelled. What am I supposed to do?
XfinityJamesC
Official Employee
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2.7K Messages
5 hours ago
Greetings, @user_9gymwg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this cancellation request. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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