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user_10gigi
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Visitor

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2 Messages

Sunday, July 6th, 2025 2:10 PM

Cancelled service, had a -79.59 balance, then no future bills but now sent to collections?

Subject explain it all or ticket [Edited: Personal Information].

Short version is we cancelled service and moved to business internet. Had a credit on account. Years later without any bills, notices or any contact from Comcast we get a $45 collection noticed when we had a -$79.59 balance at time we terminated service.  

Previous and current accounts have always been on auto pay, and I’ve never missed a payment to any bill or card in 25 years.

Comcast needs to make this right and fix their mistake.

Question

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Updated 

1 day ago

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XfinityThomasD

Official Employee

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1.3K Messages

1 day ago

 

user_10gigi I appreciate you creating a post, and am sorry to hear about the collections posting. Our team can look into the ticket status and see what we are able to do to help. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_10gigi

Visitor

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2 Messages

1 day ago

Got access to the so called ticket, and it has a total of 4 words in it.  No info, no explanation, no details - just 4 words saying request is closed.

How is that supposed to help anyone?

Ticket Number: [Edited: Personal Information]
Ticket Created: 6/29/2025
Your request is closed


There was an older ticket that we were issued the refunds on which is [Edited: Personal Information] but apparently there is no info in that ticket, at least that is what the gentleman at the Xfinity store told us.  So where is all the notes, data, info, etc for these tickets?

(edited)

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