Visitor
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3 Messages
cancelled service, but still getting billed
I moved and cancelled service Jul 20, and got a confirmation email. I paid the month Jul 7 - Sept 6 and was due a partial refund. However I keep getting billed for more months. Aug 6 and 31 I called and got cancellation again, postdated to Jul 20, but still getting more bills and no refund. Who do I send details to, to get my account billing fixed?
EG
Expert
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120.5K Messages
7 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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609 Messages
2 hours ago
Hello user_9ogrhd, thank you for your post here in our Xfinity Community forum. We appreciate your time and patience with us. I will be happy to assist you, Let's get down to business on this for you 😀.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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