Visitor
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1 Message
Cancelled service but still getting billed?
Hello,
We cancelled service 10/28 and moved out of the country; but today I got a bill for last month and this month!!
What's going on?
Visitor
•
1 Message
Hello,
We cancelled service 10/28 and moved out of the country; but today I got a bill for last month and this month!!
What's going on?
XfinityJoe
Official Employee
•
1.1K Messages
9 hours ago
Hello @user_v8gorx we would be happy to look into this for you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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user_i2q26q
Visitor
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1 Message
4 hours ago
The same thing is happening to me. I scheduled my service to end at the end of August, returned my modem in person at the beginning of September, yet I'm still getting billed. I was charged for a modem-less Wifi service at an address I don't even live at anymore... what's more strange is that, back when I lived there, I was paying $105 yet after I moved out and returned my modem the bill increased to ~$130...
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