Visitor
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1 Message
Cancelled service, but still being charged
I cancelled my internet service at the end of August, over the phone, because I was moving out of state, and now I see I'm being charged and having late fees added on, and I don't understand how this could have happened. I called today, and the person told me she doesn't see any phone conversation that was highlighted by the AI system that included disconnecting internet. I made the mistake of getting a phone line with xfinity, and the person from August turned the conversation into a conversation about my cell service, but I made it *VERY CLEAR* that I was canceling my internet because I was moving out of state. The person on the phone confirmed that she understood this. This is very upsetting that this kind of mistake happened.
XfinityBillie
Official Employee
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4.4K Messages
38 minutes ago
@user_23jw6k Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you had requested to cancel internet, and it was never cancelled. This is definitely not the esperience we want for our valued customers. I would love to take a look and see how we can help you get the account closed up. Please send us a DM to Xfinity Support with your full name and address to get started.
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