2 Messages
Cancelled service but billing continues
I cancelled my internet last month by calling the customer service because I moved out from my apartment. The client told me the billing will last for one more month until November but I can get refund later. However, today I received the projected bill for next month and there is no sign that my internet has been successfully cancelled.
What's the problem with it?
XfinityChristy
Official Employee
•
2.5K Messages
1 year ago
That is a great question! I would be happy to review your account with you and make sure that things where they need to be. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0