Cancelled service billing

Hi,

I previously lived at in Baltimore, MD, 21230 until 8/1/2023. I scheduled a cancellation of services at that address well in advance of that date and returned my router (only piece of leased equipment from them) on 7/31/2023. However, Xfinity will not provide me with an updated final bill reflecting the prorated charges for that month.

I have reached out to them at least 6 times through chat and phone, with promises from them to provide an updated bill (the final total is supposed to be ~$6.45 according to representatives), but never any follow-up on it. My bill now shows past due, even though it is an incorrect bill that I keep getting told will be resolved.

I even tried to make a payment for the $6.45 amount on their website, but the website would not allow me to process a payment for that amount for reasons that are not clear to me.

I do not trust Xfinity online services to follow-up. I anticipate that they will send a bill to collections or something like that which may damage my credit. I have no more time to spend hours on phone and chat with them going nowhere.

I request support to obtain the correct final bill and remove the erroneous bill.

Responses

EG

Expert

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111.1K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

U

user_c2d517

2 Messages

2 years ago

Thanks for moving it, EG. I have gotten nowhere with customer service available through the chat (lots of promises, no delivery). I am trying to reach out in hopes that I reach someone that can actually help. It seems like such a simple request (sending a final bill), but it has been a nightmare.

2

XfinityGabriel

Official Employee

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2.3K Messages

Hi, @user_c2d517! Thanks for spending your time to reach out to XFINITY over our forums page for help with getting an updated bill. I am sorry to learn about this experience and that we were not able to provide a solution in a timely manner via our chat and phone support teams. We will surely miss your business. We are the perfect team to help. To get started, please send us a direct message with your full name and address so we can pull up the correct account. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

EG

Expert

•

111.1K Messages

@user_c2d517

My pleasure !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

Billing

user_c2d517

Cancelled service billing

EG

user_c2d517

XfinityGabriel

EG

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