Cancelled service and returned equipment at store, but still showing as active online!!!

Hi, I went to an xfinity store on January 29, 2024 to cancel my service because I am moving out of the country, but also I explained to them that I have Parkinson's disease, and would like to take care of closing my accounts before I leave in the beginning of March, because it is hard enough to get out of bed without taking extra medication let alone be able to drive to a store or be on hold without my hand shaking.  The store consultant at 3105 Alderwood Mall Blvd Suite Q, Lynnwood, WA 98036 seemed to take care of us quickly but was very dismissive of anything we had to say, he only asked me why I am cancelling and printed out a receipt for returned equipment and said have a nice day.  When I asked if the service was cancelled, he said your equipment is returned and your service is terminated immediately.  I said, I'm not on contract, and wanted to make sure I wont be billed anymore, and they assured me I wouldn't.  The person's name that helped me is Jesse H.  Today, February 8th, 2024, I logged into the website and noticed that everything seemed to still be active and I am going to be billed again February 23, 2024 for services from Feb 08, 2024 to Mar 07, 2024.  I don't know why the associate was so short and dismissive with me, and I hope it has nothing to do with my age or condition, but it sure felt that way.

I would like to confirm that my service is in fact cancelled, and when the final bill will be due, so that I may remove my Auto Pay billing information because the credit card on file for auto pay will be closed as well.

PS: when I refer to "we" above, I mean my son and I.  I have parkinson's disease so I need help driving and typing on a computer because of my tremors, however, everything I say is coming from me.