Visitor
•
1 Message
Cancelled on Mar 30, just received debt collector notice
I called customer service 3 times total - once to cancel on the last day of my service (4/26), a second time to confirm that I wasn't going to get charged for an additional month (they assured me no, and then I was, so I cancelled that credit card entirely), and a third time to ask why I was still getting bills months after my service ended (I was assured it was a technical difficulty that would be resolved). Today, I received a text saying a debt collection agency would reach out.
Logging in, my account still shows continuous bills, despite a cancellation confirmation email back in March, a receipt that I returned the router, and multiple phone calls with agents telling me that I've cancelled but refusing to give me a reference number that would identify the call.
The internet tells me that this community forum is the only real way to resolve this issue - what is the next step?
XfinityJeffB
Official Employee
•
459 Messages
2 hours ago
Hello user_ttnoy6, thank you for taking the time to post here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to have a look at your account to find more information for you. To do that, I will need some account info best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0