Cancelled my Service via phone call on February 10th... just got a bill and the service is still active... chat won't schedule a callback

Hello, @user_gpvrca thank you for taking the time out of your day to create a post, you have contacted the right place for assistance in regard to ensuring the account is closed with the original requested date. From experience, I have seen that orders can take up to 10 days to complete, with the billing stopped as of the date the disconnection is put in. 

With this having exceeded that time frame, I definitely want to help get this corrected for you. If you were signed up for autopay, I would recommend removing that before we complete the disconnection today. Once accounts are closed, your access to account information and billing options are limited. 

When you have time please send a direct message, I look forward to hearing back from you. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside. 

@user_gpvrca I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue.