Visitor
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1 Message
Cancelled my service last month, still being charged.
I cancelled my service last month around May 25th, but I was charged for the full price of June, and am now being charged for July as well?? I got on the phone with your customer service and went through the process of cancelling. My cancellation confirmation number was
1002295015772074. Please rectify this mistake.
XfinityDena
Official Employee
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4.5K Messages
1 month ago
@user_g90j0f
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for with your billing and account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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