2 Messages
Cancelled my service but still getting billed
Hi, I have submitted three cancellation request forms for Xfinity broadband, spoken to online chat twice and I am still getting bills. I explained I have left the country in August but for some reason no one at Xfinity is allowing me to cancel. I first cancelled the service back in August 2023. Could someone please help and tell me how on earth I cancel with this company. I'd really appreciate anyone that can help.
ccRuben
Retired Employee
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729 Messages
2 years ago
@user_kvvfu1 Thank you for taking the time to reach out. We will be happy to help you get this situated! Please send a direct message to get started. Thanks!
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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ccRuben
Retired Employee
•
729 Messages
2 years ago
Thank you for taking the time to send a direct message, may I please have your name and address? Thanks!
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