artail3's profile

New Poster

 • 

1 Message

Sat, Jan 9, 2021 1:00 AM

Cancelled My Account in October, Yet Am Still Being Billed In January

I cancelled my xfinity/comcast account for internet service (blast internet, being charged $85 a month) back in October 2020 (approximately October 7th). However, I am still receiving full bills in January 2021! I am well over my original contract year, did not have any xfinity/comcast equipment, and so should not be charged any additional fees. I need reimbursement for all these months that I've been falsely billed for, and a true cancellation of my account.

Responses

Again

Expert

 • 

25.8K Messages

5 m ago

@artail3 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastChe

Official Employee

 • 

6.1K Messages

5 m ago

Thanks for posting to the Xfinity Forum. We apologize for the experience you've had. My team would be happy to help by investigating your old account to help make this right. We'll start by ensuring the account is disconnected then reviewing the charges and any credits that need to be issued. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address.

 

To send a message, click on my name, "ComcastChe," then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here