Visitor
•
1 Message
Cancelled Internet Service But Still Being Billed
After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get Xfinity to end the service and remove the amounts incorrectly billed? I have called, chatted, and submitted a trouble ticket, but the issue persists.
EG
Expert
•
118.4K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRaul
Official Employee
•
2.8K Messages
6 hours ago
@user_0h0com Thank you for reaching out us via Forums to make us aware you're still being billed even after cancelling your internet service. I would be more than happy to review your account to see what we can do get this resolved. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0