Visitor
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1 Message
Cancelled Internet last month and still being billed
I canceled my service last month, I own my equipment, and I am still being billed. I need this backdated and closed immediately
Visitor
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1 Message
I canceled my service last month, I own my equipment, and I am still being billed. I need this backdated and closed immediately
XfinityMarshante
Official Employee
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1K Messages
9 hours ago
Hello @user_4u3a3m, thank you for taking the time to leave a post. Sorry to hear that you’re still being billed after requesting that your services be disconnected. I can definitely understand how frustrating that would be. We’d be more than happy to take a look at your account to confirm that the disconnect order was submitted correctly and ensure everything is resolved properly.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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