Cancelled but still sent a new bill

user_29ix4n Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that we are no longer providing you with services and it is not uncommon to receive a Final Bill after disconnecting services so that you can close your account with a zero balance. We'll be happy to look into this for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message