Visitor
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1 Message
Cancelled but Still Charged
I cancelled my service. I was assured my last day of service would be 6/22. I am now being charged double what my previous bill was. But I cancelled my service. I was assured over the phone and via email that my service was cancelled and my last date of service was 6/22. My router is unplugged, sitting in my car ready to be dropped off at an Xfinity store. Why am I being charged?
XfinityTommy
Official Employee
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2.9K Messages
6 hours ago
user_2x5ku8 We can look over things for you here on our end. Typically, it takes about 30 days for the final bill to get in motion. Our team would be happy to help review everything. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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