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user_fqts8h
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2 Messages

Sunday, March 2nd, 2025 5:58 PM

Cancelled and still receiving bills

I have cancelled my services, including the mobile service that I was signed up for that I didn’t want. I’ve returned my equipment. And I just got an email saying my payment didn’t go through, why would they be billing me? And I’ve talked to the Xfinity chat and it says I no longer have services. I want my accounts completely deleted.

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Updated 

2 months ago

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XfinityAlfonso

Official Employee

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1.6K Messages

2 months ago

Hello user_fqts8h thank you so much for reaching out here on our Xfinity Forums Community pages.  Was this bill in question for the Mobile or the home services? When disconnecting your account, it is possible to have a remaining balance which would need to be paid in order to fully close things out. 

 

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user_fqts8h

2 Messages

@XfinityAlfonso​ 

I never used Xfinity mobile, a support person signed me up and I immediately cancelled it. I have no remaining balance and no balance that appears when I sign in. 

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2 months ago

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XfinityAlfonso

Official Employee

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1.6K Messages

Great, thank you for letting me know. I'd like to take a closer look at your account to fully understand where these statements are coming from.

 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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