Cancelled and now being charged again

I cancelled my service on October 1st and paid my full final active cycle on October 3rd. The system generated an incorrect November bill, won't let me disable Autopay, and standard agents are refusing to help. Please manually switch my Autopay to OFF and remove bill.

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XfinityBenjaminM

Official Employee

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3.4K Messages

7 hours ago

user_ise9hj Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_ise9hj

Cancelled and now being charged again

XfinityBenjaminM

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