Visitor
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1 Message
Cancelled accounts
I was under the impression that I had cancelled all of my accounts with Xfinity, turns out only one was cancelled and I was just billed $60 for internet that should’ve been cancelled already??
I would like to both cancel ALL of my xfinity accounts, and get a refund of the $60 that was billed to me.
XfinityQuemekia
Official Employee
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1.4K Messages
16 days ago
Oh no, I am so sorry to hear about that confusion @user_8imtig! Discovering an unexpected charge for an internet account you thought was already closed is frustrating, and I completely understand why you want to get this squared away.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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