Visitor
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1 Message
Cancelled account
My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months
Visitor
•
1 Message
My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months
XfinityJohnG
Official Employee
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3.3K Messages
3 hours ago
Thank you for reaching out to our team about that issue with the disconnected account. I will be happy to take a look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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