1 Message
Cancelled account, but received another bill
Hello,
I called and cancelled my internet service on November 16th. I received an email confirmation stating that the cancellation had occurred, with my last day of service being 2024-11-16. When I spoke to them on the phone, the representative told me that I would have $17.52 to pay for the prorated Nov11-Dec10 billing cycle, which I paid on the online portal. Everything seemed to be in order: in the upcoming charges section, it showed my estimated total being $0 between my $17.52 payment and the refund for "services removed". But now my online portal is showing a new statement for the the Dec11-Jan10 billing cycle and states that my account is past due, seemingly not recognizing my cancellation at all. Can someone please help me with this?
XfinityChelseaB
Official Employee
•
1.8K Messages
7 months ago
Hello @ekpss, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0