laurenla's profile

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1 Message

Mon, Jan 11, 2021 2:00 PM

Cancelled Account a month ago, why is it still active?



I called in and cancelled all of my Xfinity services as I do not need them. This cancellation was made 12/17/2020. It is now 1/11/2021and my account is still not cancelled.


I spoke with 3 representatives on the 12/17/2020, was advised that is was being cancelled but they were waiting on an error code to be fixed and to drop off my equipment. I dropped off equipment on 12/19/2020 and received a receipt. However later on I got a notification that my monthly payment was due on January 11th, 2021? What happened?


On January 9th after being on hold for 2 hours and speaking to multiple representatives, I was finally told that my account was incorrectly coded to bulk billing and that was why there was an error code. I have been trying to get ahold of the bulk billing department and it is now January 11th, 2021. After being on the phone for more than 2 hours I am extremely frustrated and still have not heard back from the bulk billing department who was supposed to call me in "15 minutes" (according to the representative). Xfinity is this how you handle your customer service?


All I wanted was to cancel my account which I called for on 12/17. Can someone please help me?


Thank you,


Lauren L.





25.8K Messages

5 m ago


Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Official Employee


6.1K Messages

5 m ago

Thanks for posting to the Xfinity Forum to get this straightened out, @laurenla. I'm sorry you haven't been able to speak with anyone in the bulk department that could help get this taken care of. Because some time has passed since you created this post, I wanted to check in to see if there have been any changes on your end yet? If not, we would be happy to see how we can assist you.


Can you send a private message with your first and last name and the numbers associated with your address?  To send a message, click on my name, "ComcastChe," then click send a message. 

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