Visitor
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1 Message
Cancelled account 2 times and still getting bills
I cancelled my account at the end of July. Spoke two two different representative and said it was cancelled but still had the full amount taken out for August. The third representative said someone would call me back but no one has and it still appears my account is still not cancelled
XfinitySeth
Official Employee
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431 Messages
13 days ago
Happy Monday Kelsner88 🙌 While we hate to see you leave Xfinity, we're super grateful for any amount of time you spent with us and want to make sure your disconnect request is processed correctly as you originally requested. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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