Visitor
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2 Messages
Cancellation
I’m very disappointed. I was encouraged to sign up for Xfinity WiFi and mobile bundle to save money and then when I’m ready to cancel, they only canceled my WiFi and have continued to charge me for mobile for 4 months even though I’m not using it. By the time I noticed and found out how to cancel, they wouldn’t refund me anything. I had no problems with Xfinity until now, this is very unprofessional.
XfinityBenny
Official Employee
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1.8K Messages
6 hours ago
@user_30p54j Thanks for sharing your experience. Residential and mobile services are separate, and each have their own billing accounts. Having multiple services does require making sure the right ones are cancelled. We'll post the steps below for anyone needing to cancel mobile service:
Cancellation Methods
By Phone: Call 1-888-936-4968. Select the mobile services prompt, or press zero repeatedly to reach a live representative who will send an approval link via text or email to finalize the disconnection.
Online or App:
Log in to your account on the website or app, go to the "Devices" tab, select the line you want to cancel, and follow the prompts.
In-Person:
Speak directly with a representative at your nearest Xfinity Store.
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