Cancellation

Thank you, but this response does not address my complaint.

The issue is not that I need instructions on how to cancel Xfinity Mobile. The issue is that I originally purchased Xfinity Internet and Mobile together as a bundle after being encouraged by an Xfinity representative to do so to save money. I was never informed that they were separate accounts requiring separate cancellation procedures.

When I later went to Xfinity in person to cancel my service, my Internet service was canceled, but my Mobile service was left active without my knowledge. I reasonably believed I had canceled my Xfinity services and subsequently continued to be charged for Mobile for approximately four months despite not using the service.

I then returned to the same Xfinity store today, September 24, 2026, specifically to resolve and cancel the Mobile service. I was told by the store that they could not cancel it in person and that I had to call a phone number. Your response here now lists visiting an Xfinity Store as one of the methods for canceling Mobile service. Those two statements directly contradict each other.

I am not asking for additional cancellation instructions. I am asking Xfinity to review what occurred, including my original cancellation/store interaction, and refund the Mobile charges that accumulated after I attempted to cancel my Xfinity service.

Please escalate this to someone who has the authority to review the account history and resolve the billing dispute. I am happy to provide my account information privately.