Visitor
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1 Message
cancellation
Hi, I need to cancel my internet plan by August 9th but I can't call or visit in-person since I'm abroad right now. How can I cancel my plan? I looked through similar posts but I can't find any direct message things (there is only bell icon on the upper right).
XfinityChristy
Official Employee
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2.3K Messages
1 month ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJamesC
Official Employee
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2.4K Messages
14 days ago
Thank you for sending us a Direct Message and working with us to ensure your account was closed out correctly, @kimay0350! Your efforts are much appreciated. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
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