Visitor
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1 Message
Cancellation
I have called in to inquire about why I am being charged a cancellation fee due to Comcast not being available in the area where I purchased my home. I have contacted customer service in order to get this fee waived and was told that there was no way for this to happen. Being a Comcast’s customer for over 15 years and being treated like this is unacceptable. When purchasing a home internet service is not a factor, the excitement comes from becoming a homeowner. I would like the proper adjustments to be made to my account.
XfinityChelseaB
Official Employee
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1.8K Messages
1 month ago
Hello @user_ndhynh, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I do apologize, but we only waive early termination fees if you reconnect service within 90 days of your disconnect. If you're moving outside the Comcast area, you would still be responsible for your early termination fees, as you canceled your account before your agreement was up.
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