Cancellation Status

@user_304fea

Thanks for reaching out to us we do apologize if we didn't set better expectations on how our cancellation and billing process works.

If you cancelled your account effective today your billing stops as of today's date, the tap to your line remains active for 10 days, Which allows our customers to change their mind if they decide to keep their services.

Generally within 24 to 48 hours you get an e-mail notification of the cancellation request, within two weeks of the cancellation date you'd receive a final readjusted billing statement,

Since it takes about 10 days to close the accounts fully if you're on auto pay you may be billed the current billing statement you see on your due date if that's before the 10 days.

What will happen within two weeks of the cancellation date you'd receive a final readjusted billing statement that shows a readjusted bill and the refund amount due to you.

A great way to check if you're going to be due a refund or if your last payment covered all of your billing dates is to use the Xfinity app and go through your detailed bill as it will show your billing dates and the dates are billed in advance for.

Helpful links: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill

https://www.xfinity.com/support/articles/refunds-from-xfinity

https://www.xfinity.com/support/articles/important-information-when-canceling-services