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user_94aso1
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Friday, May 24th, 2024 1:29 AM

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Cancellation Scam

I disconnected Wi-Fi service on 06/13 in store and returned all equipment. 

I was told I would receive a credit for the remaining of the month. I did not receive a credit and I got a text today saying they will be charging me for the following month. Xfinity also deleted my log in so I can’t view or call anyone to get help. 

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2 years ago

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XfinityRichard

Official Employee

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3.2K Messages

2 years ago

Hi there, @user_94aso1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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