Cancellation request processed, but still being billed

Hello, @user_3fed42! Thank you for creating a post with your billing concerns. That's a great question! We bill in advance and those requests/orders can take several days to complete (even though billing will stop on the date you ask us to cancel your service), so receiving one more bill is not unusual. Once the order is completed, proration (credit) will typically apply and bring your final balance back down. Of course, we are happy to take a look, and I see that you've already sent a direct message.

Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! We'll respond to you via DM shortly.

@user_3fed42 Thank you for taking the time to work with us via DM. I'm happy that we were able to clarify what to expect for your final bill. I hope that you have a wonderful rest of your weekend, and thank you again for having been a valued member of our Xfinity family.

The concern is not "Home Networking" help related.......... Topic moved here to the proper help section.