Cancellation Request Ignored – Continued Billing Since August 28.

On August 28, 2026, I contacted Xfinity by phone and explicitly requested complete cancellation of my internet service because we had already switched to another provider.

Despite this request, my account remains active, and Xfinity has continued issuing bills for August 20–September 20 and September 20–October 20. Another payment of $108.55 is scheduled for October 21.

We returned all Xfinity equipment on October 10, 2026.

I am formally disputing these charges and requesting immediate assistance from an Xfinity representative.

I am requesting:

1. Immediate cancellation of my internet service.
2. Review of my August 28 cancellation call and correction of the cancellation date.
3. Reversal of charges assessed after my cancellation request.
4. Cancellation of the disputed $108.55 payment scheduled for October 21.
5. Written confirmation of cancellation and a corrected final bill.

I have already attempted to resolve this matter directly, without success.

Please escalate this case to a supervisor or the appropriate billing resolution team.

I am requesting a private message from an official Xfinity representative so I can securely provide my account information.

I do not want to continue my Xfinity service under any circumstances.