Visitor
•
1 Message
Cancellation Processed December 31st Yet Charged Multiple Times After
The first charge was for the frozen account cost $8:00 and the next one was for over $14. I need a full refund and a guarantee I’m not charged again.
Visitor
•
1 Message
The first charge was for the frozen account cost $8:00 and the next one was for over $14. I need a full refund and a guarantee I’m not charged again.
XfinityPaula
Official Employee
•
1.9K Messages
1 hour ago
Hello user_ktoem3! Thank you for reaching out to us here on our Xfinity Forums. I'm sorry to read of the trouble we are having with the account and the charges. I know how troubling it can be when billing is not what it is expected to be, and you have reached the best team for help! Did you set up a seasonal suspension on the account on December 31st?
Please send us a direct message with your name and service address. We will be able to sort things out from there.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0