Cancellation of Service

Unable to cancel/stop services while outside the U.S. — continued billing after pause/cancellation attempts

I need assistance resolving my Xfinity account because I have been unable to successfully cancel or pause certain services through the normal Xfinity support channels.

I am currently outside the United States and therefore cannot use the standard U.S. phone cancellation process. I have attempted to resolve this through the Xfinity Assistant, but I repeatedly get routed to the automated system and/or a callback scheduler. I have been unable to reach a representative who can actually review and change my account.

I am currently being charged for services that I either:

1. Previously requested to have paused; or

2. Attempted to cancel, but continued to be billed for afterward.

I am requesting that an Xfinity representative review my account and:

• Confirm the current status of all affected services;

• Review my previous pause/cancellation requests and the applicable dates;

• Stop/cancel the services that I previously requested to cancel;

• Correct any billing that occurred after the applicable cancellation or pause date;

• Refund or credit any charges that should not have been billed; and

• Provide written confirmation of the changes and the final account status.

I can provide my full name, account information, and complete service address privately.

Because I am currently outside the U.S., I specifically need this handled through Xfinity Support's online/private messaging rather than being directed to schedule another callback.

Thank you.