Visitor
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1 Message
Cancellation issues (AutoPay + return device)
I contacted Xfinity on April 25th to cancel my service on May 1st.
I have auto pay set up so on May 1st it automatically charged me $25. Now my last bill says $0 but I'm not seeing any information indicating they already received a $25 payment and it's getting refund etc. I want to double check this will be returned to me; otherwise I'll have to contact the bank.
The other thing is that I returned my device on May 1st in a local Xfinity store but I'm still getting calls and emails that "reminds" me to return my equipment. I don't have a confirmation email when returned my device and i couldn't check my account to see if i still have a device associated with my profile.
Can someone help? I've already spend 4 hours in this cancelling + returning devices etc. I'm really tired now.
XfinityQuemekia
Official Employee
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82 Messages
1 day ago
Hello @parapinakes
Greetings! Thanks so much for taking a moment out of your busy day to reach out to our Xfinity Community Forum. I hope your week has been treating you well. If you are charged for service after being disconnected, you will receive the prorated adjusted amount based on service dates and your disconnect date, and as long as all equipment has been returned including flex/xumo streaming box, it may take time for the system to register. You can check here for more information regarding refunds: https://www.xfinity.com/support/articles/refunds-from-xfinity.
Let me know if this helps.
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