jcmuellner

New Poster

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1 Message

Wed, Nov 11, 2020 8:00 AM

Cancellation ignored, now in collections?

I have been trying to cancel my xfinity account since March 2020 and yet, despite having a cancellation number and final bill paid, I continued to be billed and now have been sent to collections. I own the equipement outright.

Despite calls, chats, emails with numerous customer support people nothing has changed. How badly run is Comcast/Xfinity?? Why such incompetence?

You can rest assured your ability to continue at our HOA is going to become impossible.

Responses

Again

Expert

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25.6K Messages

6 m ago

@jcmuellner wrote:

I have been trying to cancel my xfinity account since March 2020 and yet, despite having a cancellation number and final bill paid, I continued to be billed and now have been sent to collections. I own the equipement outright.

Despite calls, chats, emails with numerous customer support people nothing has changed. How badly run is Comcast/Xfinity?? Why such incompetence?

You can rest assured your ability to continue at our HOA is going to become impossible.

Is it possible that you canceled while you were in a contract? If so, you probably owed an early termination fee which is not included in the final bill.

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Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

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ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello @jcmuellner, thanks for reaching out to our Digital Care Team on our Forums page. It's upsetting to hear about your experience with canceling your account. We absolutely want to get to the bottom of everything and further assist you with this. Can you please send me a Private Message including your first and last name as it appeared on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_b47eb2

Visitor

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1 Message

1 m ago

The same thing happened to me. I paid my final bill and confirmed many times over the phone that I am not being charged anymore. Then 30-60 days later I get a notification that I owed 90$ and never paid it. Don’t waste your time dealing with Comcast the customer service is terrible.

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