Visitor
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3 Messages
Cancellation fee
I was told my cancellation fee was being waived but I still see it on my final bill, what gives?
Visitor
•
3 Messages
I was told my cancellation fee was being waived but I still see it on my final bill, what gives?
XfinityKei
Official Employee
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1.7K Messages
3 days ago
@user_e8a205 Thanks for reaching out for support with our final bill. I can certainly help and review that credit request for you as well. Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityKei
Official Employee
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1.7K Messages
3 days ago
@user_e8a205 Thanks for meeting me in a direct message for more help with your account. I’m so glad we were able to resolve your cancelation concerns. As mentioned the charge was waived prior, and you're all set.
If you need anything else please don't hesitate to create a new post!
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