Visitor
•
1 Message
Cancellation fee waiver
Hi, I’m writing in regards to a cancellation fee.
I have spoken with multiple different customer service agents about this fee and have been told several times that it would be waived. Every time, I am told I will receive a confirmation email (which never comes) and the call is eventually dropped while I am on hold with no follow up.
Last time this happened I called back, was put on hold again, and opted to receive a callback when it was my turn. The callback I received was an AI bot that was completely useless. The only piece of information I have is case number ECM0021006611. Please confirm for me the existence of the case.
Please note that despite the hours I have spent on hold and on the phone about this bill, I have now received collections letters from two different agencies. I am extremely disappointed with the customer service I have received. I can almost guarantee that I will never be a Xfinity customer again.
XfinityRoberto
Official Employee
•
2.3K Messages
10 hours ago
Good morning and welcome to Comcast @user_lewh3p. Thank you so much for reaching out to is regarding this cancelation fee concerns. You are in the right place and we are happy to take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0