Visitor
•
3 Messages
cancellation date wrong
I called Cancellations at 800-934-6489 on April 14th and asked to cancel the service on April 15th.
My service period was exactly March 16, 2026 to April 15, 2026.
Now I'm getting a bill for the service from April 16th to April 25th - 1/3 of a month!
That's wild and deceptive.
I no longer live there!
Somehow, Xfinity even sent me a "We received your cancellation request" a day later, on April 15th; however, this email has no cancellation date, just address & service. Curious, isn't it?
You can call it Xfinity, but it's good old Comcast trying to cheat customers in every imaginable way just to squeeze every last drop of revenue.
Shame!
Accepted Solution
XfinityChelseaB
Official Employee
•
2.3K Messages
16 days ago
Hello @dimshere, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account first to investigate further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0