Cancellation confirmation

I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?

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XfinityEricB

Official Employee

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3.5K Messages

4 hours ago

@uhsp001 Cancellations can take up to a week to complete, but billing would stop the day you requested it. You should have gotten an email as well the day you requested it sent to the primary email on your profile. Did you confirm what email it was sent to, and checked the junk/spam folder just in case it went there?

Did you have any equipment that needed to be returned as well? That would complete full cancellation that day, and the store can confirm the accounts full disconnection as well if returned there. I would also be happy to check the status of the account myself if you like, and confirm if any equipment needs returned for you if needed. Please let me know.

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EG

Expert

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120.2K Messages

4 hours ago

Concern moved here to the Billing help section.

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uhsp001

Contributor

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18 Messages

3 hours ago

@XfinityEricB nothing in my junk folder. how do I contact you so that you can check my account?

(edited)

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XfinityJustinC

Official Employee

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2.5K Messages

@uhsp001 I appreciate the update you checked the junk/spam folder, and since you're unable to locate the next step would be for me to review the account to confirm the disconnection is set up and can check for any equipment that may need to get returned. Since I'll need to gather some information we don't want here in our public conversation.

Could you please send our team a direct message with your full name and full address?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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3 hours ago

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Billing

uhsp001

Cancellation confirmation

XfinityEricB

EG

uhsp001

XfinityJustinC

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