Cancellation confirmation shows blank "Last day of service" - account still active and charged

Hi everyone,

I'm hoping someone from the team can help me sort out a cancellation that doesn't seem to have gone through.

I returned all of my Xfinity equipment on September 3 and submitted a request to cancel my service on September 6. I did receive a cancellation confirmation email that same day - but the "Last day of service" field in that email is completely blank. It lists the service being disconnected and the service address, and then nothing where the end date should be.

Since then: my account still shows as active, there's no scheduled disconnect date anywhere in the app, and on September 12 it tried to charge my bank account.

My guess is that the disconnect order was created without an effective end date and so it never actually executed. I have a screenshot of the confirmation email showing the blank field.

I've permanently relocated outside the US, so calling in isn't practical for me with the time difference - that's why I'm posting here. I'd like to get the disconnect order corrected with a service end date of September 6, get confirmation that my returned equipment is logged, and get the account prorated and the overcharge refunded.

Happy to send account details and the screenshot by direct message. Thanks in advance.