Cancellation but No Confirmation

I have a couple questions. I called today to cancel my service effective 5/13/26, which is the last day of my year-long contract. I have not received any type of email confirmation that my service will be canceled that day.

Additionally, the representative I talked to said I will still be responsible for my bill which was generated on 5/10, despite this bill being for service starting on 5/14. Since the contract is ended, this bill is nearly double what I have been paying. Why should I have to pay for service starting 5/14 if I am cancelling on 5/13? This is very frustrating.

Responses

Oldest First

Selected Oldest First

XfinityChristy

Official Employee

•

2.7K Messages

2 hours ago

silasjwesters Hello, thank you for reaching out via our Xfinity Community Forums and sharing what is going on. I am sorry for the confusion and frustration you are dealing with. I would like to take a closer look at your account, so we can review the cancellation request, the billing dates, and make sure everything is set up correctly for you.

When you are ready, please send us a direct message with your full name and service address, so I can pull up your account and help you from there.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am here to support you and want to make sure this is resolved the right way.

0

Billing

silasjwesters

Cancellation but No Confirmation

XfinityChristy

New to the Community?